Section

Playbooks

Reported, numbers-first breakdowns of how modern revenue teams actually get built — and where the old motions are breaking.

Agents

Anthropic, Gorgias and Pylon Show AI Agent Scores Depend on Who Measures Them

Anthropic says buyers its sales agent escalates become opportunities more than twice as often as form leads. On Gorgias's benchmark, Intercom's agent resolves 42% of conversations; Intercom advertises 76%.

Business of GTM / 2 weeks ago

Agents

OpenAI's Dots and Decagon's Gateway Make Your Next Customer an Agent

OpenAI launched always-on Dots agents on September 29, and Decagon followed with a gateway that decides what Meta's Muse or a Dot may change in support. Amazon already blocks Muse.

Business of GTM / 3 weeks ago